WHAT DOES IT INVOLVE? 

Working as part of the Sales Team to deliver total customer satisfaction to existing and new Burns Car Sales customers.  This will be achieved through listening and identifying customers’ requirements and fulfilling these needs with New and Used Vehicles that suit the customer.   

• Proactively seek out prospect customers through cold-calling, email and the company database.
• Follow up with every sales opportunity, those through the showroom, website, phone and email.
• Meet and greet with customers in a friendly, professional manner, listen to and respond effectively to their needs.
• Demonstrate all aspects of the product highlighting key features and functionalities.
• Report to the Sales Manager on every deal and prior to entering into any agreements with the customer.
• Go through the Sales process with every customer continuously following up until the deal is closed.  Regular contact with the customer is necessary advising of delivery and pick-up times.
• Provide a professional and memorable car handover experience for the customer.
• Ensure total customer satisfaction is constantly delivered with every customer.
• Develop long lasting customer relationships.
• Work to weekly and monthly Sales targets for New and Used Cars, Finance and Accessories.
• Promote and create awareness of all Marketing campaigns rolled out by the Marketing Manager.
• Product knowledge is key, strive to constantly remain updated with product, pricing and promotion changes.
• Maintain good and accurate paperwork, complete in a timely fashion and in accordance with manufacturer guidelines.
• Ensure vehicle stock is kept to manufacturers standards.