Our Customer Promise

1. We find a vehicle solution that meets the customers unique needs.

We will always:

• Try to fully understand your needs and expectations
• Offer different models and explainthe advantages 
• Explain the features that you are intersted in
• Honestly help you to compare our car with other car options you may consider
• Prepare different car configurations tailored to meet your needs

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  2. We provide an exceptional test drive experience and explain the car benifits.
  
  We will always:

• Offer you a test drive
• Make available a clean car ready for driving
• Provide you with a tailor-made test drive route
• Give a clear demonstration of the vehicle functions
• Look for feedback upon your return

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  3. We ask for product and service feedback early in the ownership experience - and act on it.
  
  We will always:

• Contact you within 3 days to ask for feedback
• Ensure that you understand all the features on your new car
• Offer you another visit to us for additional car explaination if necessary
   

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4. We provide a detailed, accurate estimate in advance of a service.

We will always:

• Perform a walk around of the car together with you where possible
• Specify all work required, preliminary costs and the handover time
• Offer a solution to keep you mobile
• Carry out a full Vehicle Health Check

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  5. We guarentee authenticity of a service and explain in detail the work and the cost.
  
  We will always:

• Provide an explaination of the completed work and any related costs
• Confirm the authenticity of our work and the related costs by adding our signature
• Inform you about future maintenance requirements
• Return your vehicle washed and hoovered
• Follow up to enquire about your satisfaction

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